Need your new account number?
As part of a recent system change, all existing Liberty customers received a new account number. Click the link below to find your new number.
Trouble paying your bill?
Our experienced Customer Service Representatives are ready to help you get your service started, help you pay a bill, or answer questions about your Liberty services.
Need Your New Account Number?
With the introduction of our new My Account portal, existing Liberty customers received a new account number. Click the link below to find your new account number.
Cordes Lakes Customers: Our walk-in center is closed until further notice
We are closing our walk-in customer service center in Cordes Lakes until further notice for an office remodel. Customers can continue to access the drop box for payments made with check or money order. Please do not leave cash in the drop box. Our customer service teams are available to take your calls M-F 7:30 am-4:30 pm at 928-632-5445.
We recognize that many of our customers are experiencing financial uncertainty. If you are facing a potential hardship, we urge you to call us to discuss payment options and available assistance. We are here to help.
Automatic Payments Application
Please note that the automatic payments enrollment form on the back of your bill is no longer valid. To enroll in automatic payments, please complete and submit the application on our Automatic Payments page at the link below.
Join our online customer panel!
Liberty invites you to join its online Customer Advisory Panel, Liberty Listens. This is a panel consisting of customers who are interested in providing feedback through online surveys. By joining the panel and participating in surveys, you will help us better understand our customers’ needs and expectations so we can continue to improve the service we provide.
Carefree, Cave Creek, and Scottsdale Customers: New Rates and Surcharge Implementation
View customer notice of new rates and surcharge implementation.
Gold Canyon Customers: Customer Walk-In Center is Closed
For the health and safety of our communities, we are closing our walk-in customer service centers until further notice. Customers can continue to access drop boxes at our walk-in locations. Our customer service teams are also available to take your calls. We recognize that many of our customers are experiencing financial uncertainty. If you are facing a potential hardship, we urge you to call us to discuss payment options and available assistance. We are here to help.
We are sorry for the inconvenience!
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Learn more about the assistance programs we offer that may be available to you.
For emergencies call 623-935-3395
We strive to provide reliable service, but emergencies can happen at any time. Keep track of outages and learn what to do in an emergency.
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