To help you better understand the terms used on your bill, an example bill is provided for reference to walk through each item and identify terms you may wish to look up.
Local customer service office address, website information, customer service center phone numbers and hours of operation.
Customer name and Customer Information: mailing address.
Account number, bill date, due date and service address.
The digits after the dash of your account number is your customer number. This number is needed when creating an online profile through "My Account" for online billing and payment access.
Account updates and/or other important information.
A breakdown of the water usage charge for the current billing period. Residential sewer is a fixed rate. Some commercial sewer rates are based on water usage and will be reflected here.
A breakdown of the cost related to providing safe water and reliable service. The charges include several components, including:
Return the bottom portion of the bill with payment.
Details payment policy and convenient options for bill payment.
Liberty makes customer convenience a top priority, and that’s why we designed our bill to help customers better understand the charges on their account and options they have to pay and take control of their usage.
If you ever have a question about your bill, please call your local customer service center.