When your caller ID says “Possible Scammer” it’s easy to ignore the call, but what happens when the phone number looks like it’s coming from Liberty, or any other utility company? It’s easy to mistake that scam call for a legitimate communication from your utility provider. We want to help you remain vigilant, so you don’t fall for any scams perpetrated through phone calls, emails, or text messages.
Here are some red flags that a caller is trying to scam you:
- They request payment using a prepaid credit card
- They demand immediate payment
- They send emails requesting personal, account, or financial information
Steps to Protect Yourself
- If you are suspicious, hang up the call and call Liberty at 844-367-2030. Representatives will know if a Liberty employee called you.
- Do not let anyone into your home without proper identification and confirmation of an appointment. In an emergency, you can call Liberty to confirm an employee’s identity.
- Do not provide your financial or personal information to someone who called you. If you are uncertain, hang up the call and call Liberty at 844-367-2030 so you can be certain who you are talking to.
- Be careful when clicking links in emails or text messages – safe payments can be made at libertyenergyandwater.com or by calling customer service.
For more tips to help protect yourself from scams, visit our Consumer Fraud page.