Sign-Up for Paperless Billing

Paperless bills are a convenient, secure, and environmentally friendly way to view your monthly bills and they contain the same information as your paper bills.

More and more consumers are choosing to have their bills delivered electronically because there are so many benefits:

  • 24/7 online access.
  • View your bills securely online.
  • Reduce paper waste and clutter.

After you sign up for Paperless Billing, we’ll send you an email to let you know when your bill is ready for viewing online.

 

NOTE: When registering for a paperless billing account, it may be helpful to have your Liberty bill in front of you. To register for an account, you will be required to enter information from your bill, exactly as it appears on your bill.

Sign-Up Now

Log-in to Your Existing Paperless Billing Account

Log-In

Frequently Asked Questions

Technical Requirements


  • For the best experience, Google Chrome and Mozilla Firefox are recommended to access the paperless billing website. It may also work on additional browser programs.

  • Statements are in Adobe Acrobat PDF format. Most computers have software that will read these files. If your computer prompts you to install software, you can download Adobe Acrobat Reader for free at www.adobe.com.

New User Registration and Notifications


  • To get to the paperless billing website from the Liberty website, click the “Sign Up Now” button above, or click “Paperless Registration” under the “My Account” dropdown at the top of the page.

    Follow the instructions to create a new user profile. It may be helpful to have your Liberty bill in front of you, as you will be required to enter information from your bill, exactly as it appears on your bill.

    Enter the “Full Name” exactly as it appears on your bill. The “Account Number” is the last 8 digits as it appears on your bill. You will not be able to complete registration if you enter your name and account number differently than how it is listed on your bill.

    A username and password must be created; if a username is already in use, an error message will appear next to the username field. Your password must be eight characters long and include at least one capital letter and one number; not to exceed 20 characters.

    Once all the required information has been entered, click the “Email Key” button. Do not close the paperless billing website tab on your browser – keep it open while you wait for your email key to be delivered. The email key number may take anywhere from 30 minutes to one hour to be delivered to your email inbox. Please also check your Spam and Junk mail.

    The email with the key number will come from websupport@dmcilink.com and will look like the below example:

    Once you have received the email key, return to the paperless billing website tab and enter the key number into the field, as pictured below.

    Click “Save” and you should see the screen below, indicating you have successfully registered for paperless billing and can now login with your username and password.

  • If you would like to change your password, click the “My Profile” link on your User Main homepage of the paperless billing website.

     

    Select the “Manage Password & Email” option on the Profile Management menu and follow the instructions to change your password.

    If you have forgotten your password, please click the “Forgot Password” link on the paperless billing homepage and follow the instructions.

    The link to reset your password may take anywhere from 30 minutes to one hour to appear in your email inbox. Please also check the Spam or Junk Mail folder of your email.

  • The link to reset your password may take anywhere from 30 minutes to one hour to appear in your email inbox. Please also check the Spam or Junk Mail folder of your email.

  • URL: If you chose URL as your delivery method, you will receive an email notification from dmcilink.com. The email will also include a URL link to login to the paperless billing website to view your current bill(s).

    PDF: If you chose PDF as your delivery method, the email will include your bill(s) as a PDF attachment. *This is the recommended delivery method if you have 1-10 locations being billed to one paperless billing account.

  • Please verify that the send email option is the only box that is checked in the delivery method field on the “My Profile” page of the paperless billing site. If at any time you wish to discontinue paperless billing and only receive bills through regular mail, deselect the send email option and check the send mail option in the delivery method field.

    *Please be aware that by checking the “Un-enroll” option you will delete your user profile. If you change your mind at a later date, you can always register again in the future with a new username.

  • Check your Spam or Junk Mail folder. Your email system may not recognize or allow delivery. You can usually add the domain name dmcilink.com to your “Safe Senders” list to allow delivery.

  • Yes. After you have registered for paperless billing, please print the coupon portion of your bill, fill in amount enclosed, include your payment and send it to the address on the payment coupon. If this will be a monthly routine, you may want to consider selecting both the send email and send mail options on your User Profile page.

Registered User: Viewing, Printing, and Downloading Bills


  • Log into your paperless billing account. Your bill history will appear on the User Main page.

  • Log into your paperless billing account. You can view by filtering the “Premises” column heading or using the search function.

  • Click the “View Statement” icon in the far-left column on the “User Main” page of the paperless billing website. The document will appear on the screen. Print the screen as you usually would from your web browser or click PDF and a PDF image will appear that you can save and print.

     

    To select multiple bills, select each bill you wish to save or print by checking the column labeled “Create PDF.”

    Click “Combine PDF” to generate all of your selected bills. You can then manage them from Adobe Acrobat Reader or any other PDF viewer.

  • If you have billing questions, please contact Customer Care at 844-367-2030.

  • If you no longer wish to receive your monthly bill as an attachment, please click your “My Profile” link on your User Main homepage of the paperless billing website. Then, under the “Select Email” drop down options, change “PDF” to “URL.” Rather than sending your bill as an attachment, the URL option will send you a link to the paperless billing website via email to log in and view your statement.

  • Yes. You are able to make a one-time payment using our online payment service provided by Kubra EZ Pay by clicking "Pay My Bill" on the paperless billing login screen or, once you have logged in, you can click "Pay My Bill" on the User Main page.

    Alternatively, once you have logged in to your paperless billing account, you can click "Pay My Bill" on the User Main page.

    Paperless billing allows you to receive your statements electronically. It does not sign you up for automatic payments.

    To enroll in automatic payments, please complete the application at the button below and mail to the address provided.

    Enroll in Automatic Payments

    If you usually mail in your payments, you can continue to do so. Please print the coupon portion of your bill, fill in the amount enclosed, include your payment, and send to the address on the payment coupon.

  • Your paperless billing account provides a historical snapshot of your monthly bill and will not reflect current changes, payments, etc. made after the current billing cycle. Always refer to your most recent monthly bill for an accurate statement balance at the conclusion of your billing cycle. Please contact the Customer Care Center for your most current account balance toll free 844-367-2030.

Paperless