New Customer Experience
What can you do with the right tools?
Find out with Liberty’s My Account website or mobile app customer portal. Take advantage of a variety of tools to personalize your account experience and choose what best suits your needs.
![Sign Up for Liberty My Account](/uploads/Color Icon_Mouse.png)
![Log In to Liberty My Account](/uploads/Color Icon_Person circle.png)
With Liberty’s My Account, you can…
![Pay Your Bill](/uploads/Color Icon_Bill.png)
![Receive Account Notifications](/uploads/Color Icon_Bell.png)
Choose how and when to receive account notifications from us, such as when your bill is available, a payment is due, or for updates during an outage.
![View Your Usage Data](/uploads/Color Icon_Bar graph2.png)
See your usage history with easy-to-read graphs, which may help you better manage your water usage to save on your next bill.
My Account Helpful Instructions
How to Enable Account Notifications
Frequently Asked Questions
![](/uploads/Color Icon_Did you know.png)
To enroll in paperless billing or automatic payments, you will need to sign up for My Account. These are two of the many benefits offered through our customer portal. You will need your account number to do so.
You can still make one-time payments through KUBRA EZ-PAY, even if you choose not to sign up for My Account.
There will be no fees charged to customers that make a one-time payment to Liberty using a credit card (Visa, MasterCard, American Express) or bank account.
You are not required to sign up for My Account to receive paperless bills.
The My Account system will build history, starting with your May 2023 bill.
At present the mobile app will be available on smartphones only. However, you will be able to access the My Account web portal via your tablet’s internet browser, just as you do on a computer.
The supported web browsers include the latest Chrome, Firefox, Edge, Safari mobile, and Chrome mobile.
For mobile OS devices (Apple and Google approved devices only): iOS and Android.
Please reach out to your provider directly. Your new account number is printed on your Liberty bill.