Sample Bill
Alongside the launch of My Account, we introduced a new, easier-to-read bill. The new bill has an enhanced usage graph and key information that is easier to find.
New Customer Experience
Welcome to My Account
Liberty has introduced a new and improved My Account self-service portal. This platform provides easy online access to account information, usage information and billing and payment options. Register today!
With My Account, you can:
- View and pay your bill online.
- Choose your account notification preferences – email or text message – and when you want to receive them.
- Sign up for paperless billing to view and pay your bills securely online.
- Set up automatic payments using your bank account, so you don’t have to worry about missing a payment.
- View your usage with easy-to-read graphs, helping you better manage your usage.
Frequently Asked Questions
If I want to enroll in paperless billing or automatic payments, what do I need to do?
To enroll in paperless billing or automatic payments, you will need to sign up for My Account. These are two of the many benefits offered through our customer portal. You will need your account number to do so.
Can I make a one-time payment if I am not registered for My Account?
You can still make one-time payments through KUBRA EZ-PAY, even if you choose not to sign up for My Account.
Will there be fees for one-time payments?
There will be no fees charged to customers that make a one-time payment to Liberty using a credit card (Visa, MasterCard, American Express) or bank account.
Am I required to sign up for My Account to register for paperless billing?
You are not required to sign up for My Account to receive paperless bills.
Is my bill history available in My Account?
The My Account system will build history, starting with your May 2023 bill.
Is your mobile app compatible with tablets?
At present the mobile app will be available on smartphones only. However, you will be able to access the My Account web portal via your tablet’s internet browser, just as you do on a computer.
Which web browsers are supported by My Account?
The supported web browsers include the latest Chrome, Firefox, Edge, Safari mobile, and Chrome mobile.
For mobile OS devices (Apple and Google approved devices only): iOS and Android.